Refund Policy | HarmENT

1. General Terms

By purchasing any services from HarmENT, you agree to these terms and acknowledge that you have read and understood the limitations of our services.

We strive to provide high-quality services, but results can vary due to numerous external factors, including but not limited to platform algorithms, the artist's existing fanbase, genre popularity, and market dynamics.

2. Service Delivery

Once our services are fully delivered, we do not offer refunds. This includes but is not limited to:

• Playlist placements (Spotify, Apple Music, YouTube, etc.)
• Radio promotions (local, national, and international)
• Press releases, blogs, and media features
• Social media campaigns
• EPK creation, branding, and artist development
• Distribution services

If the services are not delivered as agreed upon, we will take all reasonable steps to resolve the issue to your satisfaction or offer an appropriate remedy. However, a full refund will not be provided unless the issue was caused by negligence or failure on our part to fulfill the services as described.

3. No Guarantee of Instant Results

Results from our services may take time and will not necessarily be immediately visible in your Spotify for Artists or other analytics platforms. Music promotion and artist development are long-term processes. Instant success or overnight fame is not guaranteed with a single campaign.

While we aim to place your music on influential playlists, radio stations, and blogs, results like increased streams, social media growth, or royalties may take months or even up to a year to manifest, depending on various factors beyond our control.

Royalty payments from streaming platforms, publishing, and licensing may take several months or up to a year to reflect in your accounts. HarmENT is not responsible for royalty delays or low payout rates from platforms such as Spotify, Apple Music, or other streaming services.

4. Misunderstanding Results

Any dissatisfaction resulting from the expectation of immediate financial success or stream payouts from a single promotional effort will not qualify for a refund. We urge all clients to recognize that significant financial success in the music industry requires sustained, high-level promotional efforts and cannot be achieved with a small, one-off campaign.

Refund requests based on dissatisfaction with visibility, streams, or royalties after a single service or promotion will be denied. If you expect a large-scale or instant financial return from a campaign, you are advised to reconsider your goals before engaging in such services.

5. Refund Exceptions

Refunds may be considered in extreme cases where HarmENT has failed to deliver the agreed services or has violated the terms of the agreement. This will be assessed on a case-by-case basis and requires proof of failure to deliver.

6. Fraudulent Chargebacks

At HarmENT, we take fraudulent chargebacks and unjust claims seriously. While we have our own internal legal team dedicated to handling contractual matters and other serious issues, we believe in a practical and efficient approach when it comes to chargebacks or claims that services have not been delivered.

We prefer not to divert significant internal resources to chargeback disputes. Instead, we engage with respected external legal professionals and agencies to ensure any fraudulent claims are handled swiftly and effectively.

Our External Legal Resources:

• DLA Piper
  DLA Piper is a leading global law firm, known for handling high-profile disputes, including chargeback cases and fraud claims. They are experienced in working across multiple jurisdictions, making them a valuable resource for cases that may require international legal intervention.
  DLA Piper
• Shoosmiths LLP
  Shoosmiths is a UK-based law firm that specializes in commercial disputes, including breach of contract and fraud. They have a solid reputation for resolving chargeback disputes and protecting businesses from fraudulent claims.
  Shoosmiths LLP
• Direct Collection Bailiffs Ltd
  Direct Collection Bailiffs Ltd specializes in commercial debt recovery and fraud prevention. For chargeback claims or instances of unpaid services, they provide efficient legal solutions for businesses like HarmENT.
  Direct Collection Bailiffs Ltd

While we do have internal legal support for more serious legal issues, chargeback disputes and other similar claims are generally handled by our trusted external professionals. To clarify, we will not exhaust our internal legal resources on chargebacks when these matters can be effectively addressed by DLA Piper, Shoosmiths, or Direct Collection Bailiffs Ltd.

If you have any questions or concerns regarding chargebacks or our legal processes, please feel free to contact us directly.