Refund Policy | HarmENT

1. General Terms

By purchasing any services or products from HarmENT ("we", "us", "our"), you agree to this Refund Policy and acknowledge that you have read and understood the limitations of our services.

We strive to provide high-quality services, but results can vary due to numerous external factors, including but not limited to platform algorithms, the artist's existing fanbase, genre popularity, and market dynamics. Nothing in this policy affects your statutory rights under UK consumer law.

2. Service Delivery

Once our services are fully delivered, we generally do not offer refunds. This includes but is not limited to:

• Playlist placements (Spotify, Apple Music, YouTube, etc.)
• Radio promotions (local, national, and international)
• Press releases, blogs, and media features
• Social media campaigns
• EPK creation, branding, and artist development
• Distribution services

If the services are not delivered as agreed upon, we will take all reasonable steps to resolve the issue to your satisfaction or offer an appropriate remedy. A full refund may be considered where we have failed to provide the service as described, subject to review.

3. Digital Services and Non-Tangible Goods

Many of our offerings are digital services or non-tangible goods (such as promotion campaigns, consulting, or digital assets). Once work has commenced or a campaign has been launched, these services are considered to have begun and may not be eligible for a refund.

Where digital content is supplied immediately and you have expressly agreed to this, you acknowledge that you may lose your right to cancel under applicable consumer regulations once full access or delivery has started.

4. Physical Goods

For any physical products (such as merchandise) purchased through HarmENT or our associated platforms:

• You may have the right to cancel within 14 days of receiving the goods, in line with UK consumer law, provided the items are unused and in their original condition (unless otherwise stated).
• Return shipping costs may be your responsibility unless the item is faulty or not as described.
• Refunds for returned items will be processed once the goods have been received and inspected.

Details of any specific return instructions will be provided at the point of sale or in your order confirmation.

5. No Guarantee of Instant Results

Results from our services may take time and will not necessarily be immediately visible in your Spotify for Artists or other analytics platforms. Music promotion and artist development are long-term processes. Instant success or overnight fame is not guaranteed with a single campaign.

While we aim to place your music on influential playlists, radio stations, and blogs, results like increased streams, social media growth, or royalties may take months or even up to a year to manifest, depending on various factors beyond our control.

Royalty payments from streaming platforms, publishing, and licensing may take several months or up to a year to reflect in your accounts. HarmENT is not responsible for royalty delays or low payout rates from platforms such as Spotify, Apple Music, or other streaming services.

6. Dissatisfaction with Results

Any dissatisfaction resulting from the expectation of immediate financial success or stream payouts from a single promotional effort will not normally qualify for a refund. Significant financial success in the music industry typically requires sustained, high-level promotional efforts and cannot be guaranteed by a single campaign.

Refund requests based solely on dissatisfaction with visibility, streams, or royalties after a single service or promotion will generally be declined, provided the service was delivered as described.

7. Cancellations Before Service Starts

If you wish to cancel a service before work has begun, please contact us as soon as possible. Where no work has started and no third-party costs have been incurred, we may be able to cancel and issue a refund.

Once planning, booking, or delivery has started (for example, pitches sent, placements booked, or campaigns scheduled), full or partial refunds may no longer be available.

8. Refund Exceptions and Our Review Process

Refunds may be considered in cases where HarmENT has failed to deliver the agreed services or has materially deviated from the terms of the agreement. This will be assessed on a case-by-case basis and may require:

• Evidence of the services purchased
• Evidence of non-delivery or material failure
• Reasonable opportunity for us to investigate and remedy the issue

We aim to handle all refund-related queries fairly and transparently.

9. Chargebacks and Disputes

If you believe there has been an error with your payment or service delivery, we encourage you to contact us directly in the first instance so we can review and resolve the matter where possible.

Initiating a chargeback with your bank or payment provider without first attempting to resolve the issue with us may delay the resolution process. We reserve the right to provide evidence of service delivery and our correspondence to payment providers in response to any chargeback claims.

We do not use aggressive or unfair practices in relation to disputes. However, we may seek to recover losses arising from clearly fraudulent or abusive chargeback activity, in line with applicable law.

10. How to Request a Refund or Raise a Concern

If you wish to request a refund, raise a concern, or discuss an issue with a service or product, please contact us using the details below and include:

• Your full name and contact details
• Order or invoice number
• Details of the service or product purchased
• A clear explanation of your concern

We will review your request and aim to respond within a reasonable timeframe.

11. Contact Information

If you have any questions about this Refund Policy or wish to discuss a refund or dispute, please contact us: